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Exclusive Distributor of Bosch Smart Lock
- Installation Across UAE
- 12 Months Warranty
- Certified Technicians
We are here to help
Our expert support team makes sure your smart locks are set up easily and working perfectly for your home.
Get Support Your Way
Choose the support channel that works best for you. Our expert team is ready to help.
Phone Support
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WhatsApp Support
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Quick Help Resources
Find answers instantly with our self-service resources
Video Tutorials
Step-by-step installation and setup guides
User Manuals
Comprehensive product documentation
SmartLife App
Download our mobile app for iOS and Android
Knowledge Base
Browse our extensive help articles
Quick Troubleshooting
Solve common issues in minutes with these step-by-step guides
- Power Issues
- Check battery level in SmartLife app
- Replace batteries if level is below 20%
- Ensure batteries are properly inserted
- Connectivity Problems
- Verify 2.4GHz WiFi network is available
- Check WiFi signal strength at door location
- Restart your router and try reconnecting
- Reset network settings in SmartLife app
- Access Issues
- Try alternative access methods (fingerprint, PIN, key)
- Check if user access permissions are active
- Re-register fingerprints if needed
Frequently Asked Questions
Find answers to the most common questions about SmartLife smart locks
- Installation & Setup
Professional installation typically takes 1-2 hours as per the door condition. Our certified technicians will assess your door, install the smart lock, configure the SmartLife app, and provide complete training on all features.
Yes, we do installation across all UAE emirates. Processing takes 2–3 business days for Dubai and Sharjah, 4–5 days for Abu Dhabi, and 5–7 days for Ajman and other emirates.
Our technicians will perform a compatibility assessment before installation. Most standard doors (thickness 40-100mm) are compatible. If modifications are needed, we'll discuss options and costs upfront.
No — smart lock installation requires a professional technician. It involves precise drilling, correct alignment, and accurate mortise fitting that cannot be done reliably without specialist tools and experience. Our in-house team handles every installation, ensuring full accountability for both the product and the fitting.
- Technical Support
First, check the battery level in the SmartLife app. If batteries are low, replace them immediately. If the lock still doesn't respond, try resetting it by removing one battery for 10 seconds, then reinserting. If issues persist, contact our support team for further assistance.
Firmware updates are automatically pushed to your device through the SmartLife app when connected to WiFi. Ensure your lock is connected to power and WiFi during updates. You'll receive a notification in the app when updates are available.
- Warranty & Returns
Our 12-month warranty covers manufacturing defects, hardware failures, and electronic component issues. It includes free repairs or replacements for covered issues. Warranty does not cover damage from misuse, unauthorized modifications, normal wear and tear.
To make a warranty claim, contact our support team with your original purchase invoice and a description of the issue. We will verify the details and confirm next steps, including repair or replacement as applicable.
UAE's trusted provider of premium smart Life and security solutions. Professional installation and customer support across all Emirates.
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